Getting help with TeloGate
We answer support questions by email. Please write to
support@zipdx.com and include:
- The version of the app you’re running (visible on the sign-in
screen, and in Settings once you’re signed in). - The type of device you’re using (e.g. “iPhone 15 Pro” or
“iPhone 12”). - A short description of what you were trying to do and what
happened instead.
We typically reply within one business day.
Common questions
Q. I don’t have a TeloGate account. How do I get one?
A. Your community’s TeloGate administrator invites you. Contact
whoever manages your community’s gates. If you don’t know
who that is, write to support@zipdx.com with the community’s
name and address and we’ll route you.
Q. Auto Open isn’t triggering.
A. First, make sure Location tracking is turned on in Settings
and that iOS has been granted “Always Allow” location
permission (Settings app → TeloGate → Location).
Then check that Auto Open is enabled on the specific
entrance you’re testing — a green shield icon on the
entrance row means it’s on.
Finally, the Diagnostics tab (Settings → Advanced →
Diagnostics) shows exactly what the app sees for each gate.
If a condition never turns green as you approach, that’s
your clue.
Q. Can I use TeloGate without granting location permission?
A. Yes. Manual “Open” buttons on each entrance work regardless
of location permission. You only need location for Auto
Open.
Q. How do I remove my account?
A. Open the app → Settings → Account → Deactivate My Account.
This clears your saved credentials on the device and ends
your session. To delete server-side account data as well,
email support@zipdx.com.
Q. Is my location shared with TeloGate?
A. No. Location is used only on your device to decide when to
trigger a gate open. We never receive it. See our privacy
policy at https://www.telogate.com/privacy for full detail.